If you live in the United Kingdom, the data controller for the information you provide or that is collected by Plataco Ltd or its affiliates is
Plataco Ltd (Herein after referred to as Platabook)
Berkeley Suite, 35 Berkeley Square, Mayfair, London, W1J 5BF
The information we collect
Platabook collects :
Information that you provide to Platabook, such as when you create your Platabook account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as Platabook partners and third parties that use Platabook's API.
Platabook collects the following categories of information:
1. Information you provide to:
- Create or update your Platabook account, which,
depending on your location and the Platabook services
you use may include:
Your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, date of birth and picture
- Submit information about your vehicle or insurance
(for Transportation Providers)
- Give consent to a background check (for
Transportation Providers where permitted by law)
- Request services through a Platabook app or website
- Contact Platabook, including for customer support
- Complete surveys sent to you by Platabook or on behalf
- Enable features that require Platabook's access to your
address book or calendar
2. Information created when you use our
This includes :
Depending on the Platabook services that you use, and your app settings or device permissions, Platabook may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a driver, Platabook collects location information when the Platabook app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a Passenger, Platabook may collect location information when the Platabook app is running in the foreground. In certain regions, Platabook may also collect this information when the Platabook app is running in the background of your device if this collection is enabled through your app settings or device permissions.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance travelled and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage and Preference Information
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and the third-party site or service you were using before interacting with our services.
Address book and calendar information
If you permit the Platabook app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the Platabook app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
Information from other sources
These may include :
- Users providing feedback, such as ratings or
- Platabook business partners through which you create or
access your Platabook account, such as payment
providers, social media services, on-demand music
services, or apps or websites who use Platabook APIs or
whose API Platabook uses.
- Insurance providers (if you are a Transportation
- Financial services providers (if you are a
- Partner transportation companies (if you are a
Transportation Provider who uses our services
through an account associated with such a
- The owner of a Platabook for Business or Platabook Family
profile that you use.
- Publicly available sources
Marketing service providers
Platabook may combine the information collected from these sources with other information in its possession.
How we use your information
Platabook collects and uses information to enable reliable and professional transportation services. We also use the information we collect:
- To enhance the safety and security of our users and
- For customer support
- For research and development
- To enable communications to or between users
- To provide promotions or contests
- In connection with legal proceedings
Platabook does not sell or share your personal information to third parties for third party direct marketing purposes.
Platabook uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:
- Enable transportation
- Process or facilitate payments for this service
- Offer, obtain, provide or facilitate insurance or
financing solutions in connection with our services
- Offer discounted third party services, such as fuel,
motor servicing or refreshments
- Enable features that allow you to share information
with other people, such as when you submit a
compliment about a driver partner, refer a friend to
Platabook, or share your ETA
- Enable features to personalise your Platabook account,
such as creating bookmarks for your favourite places
- Perform internal operations necessary to provide our
services, including to troubleshoot software bugs and
operational problems, to conduct data analysis,
testing and research, and to monitor and analyse
usage and activity trends
Safety and security
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from Transportation Providers' devices to identify unsafe driving behaviour such as speeding or harsh braking and acceleration, and to raise awareness among Transportation Providers regarding such behaviours.
Platabook uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
- Direct your questions to the appropriate customer
- Investigate and address your concerns
- Monitor and improve our customer support
- Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications among users
Platabook uses the information we collect to enable communications between our users. For example, a driver partner may text or call a Passenger to confirm a collection location.
Communications from Platabook
Platabook may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Platabook may also use the information to promote and process contests and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. Platabook may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
Legal Proceedings and Requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Platabook's services, or as otherwise allowed by applicable law.
Cookies and third-party technologies
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of
- Analysing site traffic and trends,
- And generally understanding the online behaviours
and interests of people who interact with our
Information Sharing and Disclosure
Some of Platabook's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute. Platabook may share the information we collect:
- With other users
For example, if you are a Passenger, we may share
your first name, photo, average Passenger rating
given by Transportation Providers and collection
and/or drop-off locations with Transportation
If you are a Transportation Provider, we may share
information with your Passenger(s) including your
name and photo; your vehicle make, model, colour,
registration plate and vehicle photo; your location;
your average rating provided by Passengers; and
contact information (depending upon applicable
laws). If you choose to complete a driver profile, we
may also share any information associated with that
profile, including information that you submit and
compliments that past Passengers have submitted
about you. The Passenger will also receive a receipt
containing information such as a breakdown of
amounts charged, your first name, photo, a map of
the route you took and other transaction details.
- At your request
This includes sharing your information with :
- Other people at your request. For example, we may
share your ETA and location with a friend at your
request, or your trip information when you split a
fare with a friend.
- Platabook business partners. For example, if you
requested a service through a partnership or
promotional offering made by a third party, Platabook
may share your information with those third parties.
This may include, for example, other apps or
websites that integrate with our APIs or services, or
those with an API or service with which we integrate,
or business partners with whom Platabook may partner
with to deliver a promotion, a contest or a
- With the general public when you submit content to
a public forum
We love hearing from our users -- including through public forums such as Platabook blogs, social media and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public and with the owner of Platabook accounts that you may use.
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
- A Passenger using your employer's Platabook for
- A driver partner using an account owned by a
partner transportation company
- A Passenger who takes a trip arranged by a friend or
under a Family Profile
- With Platabook subsidiaries and affiliates
We share information with our subsidiaries and
affiliates to help us provide our services or conduct
data processing on our behalf. For example, Platabook
may process or store information in the United
States on behalf of its international subsidiaries and
- With Platabook service providers and business partners
Platabook may provide information to its vendors,
consultants, marketing partners, research firms and
other service providers or business partners. For
example, Platabook may provide information to such
parties to help facilitate insurance coverage, to
conduct surveys on our behalf and to process
payments for our services.
- For legal reasons or in the event of a dispute
Platabook may share your information if we believe it is
required by applicable law, regulation, operating
agreement, legal process or governmental request.
This includes sharing your information with the
police, government authorities or other third parties
as necessary to enforce our Terms of Service, user
agreements or other policies, to protect Platabook's
rights or property or the rights or property of others,
or in the event of a claim or dispute relating to your
use of our services. If you use another person's
credit card, we may be required by law to share
information with that credit card holder, including
This also includes sharing your information with
others in connection with, or during negotiations of,
any merger, sale of company assets, consolidation or
restructuring, financing or acquisition of all or a
portion of our business by or into another company.
- With your consent
Platabook may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention and Deletion
Platabook retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account. Platabook retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Platabook deletes or anonymises your information upon request. Subject to applicable law, Platabook may retain information after account deletion, for example:
- If there is an unresolved issue relating to your
account, such as an outstanding credit on your
account or an unresolved claim or dispute;
- If we are required to by applicable law; in an
aggregated and/or anonymised form.
Platabook may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Platabook shuts down a user's account because of unsafe behaviour or security incidents, Platabook may retain certain information about that account to prevent that user from opening a new Platabook account in the future.
Choice and Transparency
Platabook provides means for you to see and control the information that Platabook collects, including through:
- In-app privacy settings
- Device permissions
- In-app ratings pages
- Marketing opt-outs
The Privacy Settings menu in the Platabook Passenger app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Platabook. Passengers can also delete their Platabook account from the Privacy Settings menu.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Platabook app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Platabook app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, Transportation Providers and Passengers are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both Transportation Providers and Passengers. Your Passenger rating is available in the main menu of the Platabook Passenger app. Your Transportation Provider rating is available in the main menu of the Platabook Driver app.
Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in Platabook's apps. You can also look up your trips, orders and deliveries history in the Platabook apps. You may also request access to, correction of, or a copy of your information by contacting Platabook at either email@example.com or firstname.lastname@example.org
You may opt out of receiving promotional emails from Platabook by visiting www.platabook.com/en-GB/unsubscribe. You may also opt out of receiving emails and other messages from Platabook by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates to this Policy
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
If we make significant changes, we will notify you of the changes through the Platabook apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.